Privacy policy
This privacy policy explains how Wonderhive Feedbrst Ltd (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you visit wonderhivefeedbrst.lat, contact us, or otherwise interact with our informational services. We designed this notice to meet transparency expectations under the UK GDPR, EU GDPR, and the California Consumer Privacy Act as amended by the CPRA (“CCPA”).
1. Who we are
Wonderhive Feedbrst Ltd is a private limited company registered in England and Wales. Our registered office is 18 Finsbury Pavement, London EC2A 1AH, United Kingdom. Our primary contact email is [email protected]. For data protection enquiries you may also contact our Data Protection Officer at [email protected].
2. Data we collect
We collect the following categories of personal data depending on how you interact with us:
- Identity and contact data — name, business email address, organisation, job title, and message content you submit through our contact form or email.
- Technical data — IP address, browser type and version, device type, operating system, referral URL, pages viewed, timestamps, and approximate location derived from IP.
- Cookie and preference data — choices stored when you accept, reject, or customise non-essential cookies, held in localStorage and/or cookies as described in our cookie policy.
- Communication records — correspondence history related to enquiries, briefings, or support.
We do not intentionally collect special category data, children’s data, or government identifiers through this website. Please do not include sensitive personal information in free-text forms.
3. Purposes and legal bases
We process personal data for the following purposes:
- Responding to enquiries — legitimate interests in operating our business and, where applicable, steps prior to entering a contract.
- Operating and securing the website — legitimate interests in ensuring availability, integrity, and security; essential cookies may also be necessary for the service you request.
- Analytics (if consented) — consent, where required, to understand aggregate traffic and improve content.
- Functional preferences (if consented) — consent to remember interface choices.
- Legal compliance — legal obligation when we must retain records or respond to lawful requests.
4. Cookies and similar technologies
We use essential cookies and local storage to keep the site secure and remember cookie choices. Analytics and functional technologies run only with your consent where required. Full details, including a cookie category table and browser opt-out instructions, appear in our cookie policy. You may update preferences by clearing site data and revisiting the banner, or by contacting us.
5. Third-party processors
We use carefully selected service providers who process data on our instructions, which may include:
- Website hosting and content delivery providers;
- Email and customer-communication systems;
- Security and logging infrastructure;
- Analytics providers, only when you consent to analytics cookies.
Processors are bound by contractual terms requiring confidentiality, security measures, and deletion or return of data at the end of services. We do not sell personal information as defined by the CCPA. We do not share personal information for cross-context behavioural advertising unless we update this policy and offer required opt-outs.
6. International transfers
Where data is transferred outside the United Kingdom or European Economic Area, we implement appropriate safeguards such as the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or an adequacy decision where available. You may request information about relevant safeguards by contacting our DPO.
7. Retention
Contact form submissions and related correspondence are retained for up to twenty-four (24) months after the last meaningful interaction, unless a longer period is required for legal claims or compliance. Server logs are typically retained for ninety (90) days for security purposes. Cookie consent records are retained for up to twelve (12) months. When retention ends, we delete or irreversibly anonymise data.
8. Your rights under GDPR
If UK or EU data protection law applies, you may have the right to access, rectify, erase, restrict, or object to certain processing, and the right to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing. You may lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local supervisory authority.
9. Your rights under CCPA/CPRA
If you are a California resident, you may have the right to know the categories and specific pieces of personal information we collect, the sources, purposes, and categories of third parties with whom we disclose it; the right to delete; the right to correct inaccurate information; the right to opt out of sale or sharing (we do not currently sell or share as defined); and the right to limit use of sensitive personal information where applicable. We will not discriminate against you for exercising these rights. You may designate an authorised agent subject to verification.
10. Security
We implement administrative, technical, and organisational measures appropriate to the risk, including transport encryption, access controls, least-privilege administration, and staff awareness. No method of transmission or storage is perfectly secure; please use unique passwords on your own systems and report suspected vulnerabilities to [email protected].
11. Children
Our services are directed at business professionals and are not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe we have done so, contact us and we will delete the information promptly.
12. Changes
We may update this policy to reflect operational, legal, or regulatory changes. The effective date at the top of this page will be revised accordingly. Material changes will be highlighted on the website where practicable.
13. DPO and contact
Data Protection Officer: [email protected] · General contact: [email protected] · Postal: Wonderhive Feedbrst Ltd, 18 Finsbury Pavement, London EC2A 1AH, United Kingdom. Use our contact form for non-sensitive enquiries.